Overview — What is the Trezor® Suite App?
Trezor® Suite is the official desktop and web companion application for the Trezor® Wallet family of hardware wallets. It centralizes portfolio management, sending and receiving cryptocurrencies, firmware updates, and security settings while keeping your private keys offline on the Trezor® Hardware Wallet device.
Getting Started — Download & Setup
Start at trezor.io/start to download Trezor® Suite or access the suite through the official website. Choose the appropriate installer for Windows, macOS, or Linux and follow the guided setup. For browser-based workflows, Trezor® Bridge provides secure USB communication between your browser and the hardware device — download it from the official Trezor® site when prompted.
Trezor® Wallet Login & Connection
Logging in to the Trezor® Suite App means connecting your physical Trezor® Hardware Wallet and unlocking it with your PIN on the device itself. Trezor® does not store your PIN or seed — the login is a local device unlock. Use Trezor® Suite Download links only from trezor.io; avoid third-party mirrors.
Common Problems & Troubleshooting
Below are typical issues and quick fixes:
- Error connecting Trezor® account: Ensure Trezor® Bridge is installed and up-to-date; try a different USB cable or port (avoid USB hubs).
- Trezor® Suite App not working: Reinstall the app, update OS drivers, and reboot. Check firewall/security software blocking the suite.
- Can't verify Trezor® Wallet: Verify the device fingerprint during the initial setup; only accept firmware and checksum prompts shown on the device screen.
- Troubleshooting Trezor® login issues / Unable to login: Confirm the correct PIN entry (watch for keyboard layout changes), and that the device is unlocked physically—Trezor® requires interaction on the device itself.
Account Recovery & 2FA
If you lose your device, use your recovery seed (the 12/24-word backup created during setup) to restore wallets on a new Trezor® or supported recovery tool. Trezor® itself does not provide an online 2FA reset because it relies on hardware-level authentication. If you used an external service with 2FA tied to the device, follow that service's recovery flow.
When to Contact Support
For persistent or unexpected errors (firmware mismatch, cryptographic verification failures, or suspected compromise), visit the Trezor® Help Center and submit a support request. Always provide device model, firmware version, and steps to reproduce the issue — never share your recovery seed or PIN.
FAQs
- 1. Where can I download Trezor® Suite?
- Download from
trezor.io/startor the official Trezor® website. Avoid third-party links. - 2. What is Trezor® Bridge and do I need it?
- Trezor® Bridge is a small local app that enables secure USB communication between browsers and your Trezor® device. Install it if prompted during web-based usage.
- 3. I can't login — PIN not accepted. What now?
- Ensure correct keyboard layout and that the device is physically connected. If you exceed PIN attempts, device behavior varies by model — consult the Help Center.
- 4. How do I recover my account?
- Use your recovery seed to restore on a new device or compatible wallet. If you lost the seed, recovery is impossible.
- 5. Trezor® Suite shows "Error connecting" — fixes?
- Try a direct USB port, reinstall Trezor® Bridge, update firmware, or use a different computer. If unresolved, contact Trezor® support.
- 6. Is my seed exposed during firmware updates?
- No — Trezor® firmware updates occur with the seed kept offline; always verify update prompts on the device display.